Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

How to Start a Return

To start a return, you can contact us at:
📧 info@isitmenltd.com

Returns must be sent to the following address:

Return Address:
5658 W Fillmore St
Chicago, IL 60644-5503
United States

If your return is accepted, we will send you:

  • A return shipping label
  • Instructions on how and where to send your package

⚠️ Items sent back without requesting a return first will not be accepted.

Damages and Issues

Please inspect your order upon delivery.

If your item is:

  • Defective
  • Damaged
  • Incorrect

Contact us immediately at info@isitmenltd.com so we can evaluate the issue and resolve it quickly.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care goods (e.g. beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for:

  • Sale items
  • Gift cards

If you have questions about your item, please contact us before purchasing.

Exchanges

The fastest way to get a different item is to:

  1. Return your original item
  2. Place a new order after your return is approved

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Conditions:

  • Item must be unused
  • In original packaging
  • With p

Refunds

Once we receive and inspect your return, we will notify you regarding approval.

If approved:

  • Refund will be issued to your original payment method
  • Processing time: up to 10 business days

Please note:

  • Banks or credit card providers may take additional time to process the refund

If more than 15 business days have passed since approval, contact us at:
📧 info@isitmenltd.com

Business Information

Business Name: ISITMEN LTD
Business Address:
71 – 75 Shelton Street
London, WC2H 9JQ
United Kingdom

Store Contact:
📧 info@isitmenltd.com